Frequently Asked Questions

Your guide to premium service and luxury shopping.

Are all products on Original Luxury authentic?

Yes, we guarantee 100% authenticity for every item. We partner directly with authorized distributors and luxury fashion houses to ensure you receive genuine designer goods.

What is your worldwide shipping policy?

We offer express international shipping to over 100 countries. Orders are typically processed within 24 hours and delivered via premium couriers like DHL or FedEx within 3-5 business days.

How can I return an item if it doesn't fit?

We provide a 14-day return window from the date of delivery. Items must be in their original condition, unworn, with all security tags and designer packaging intact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later services for your convenience.

Will I have to pay import duties and taxes?

For most regions, duties and taxes are calculated at checkout so there are no surprise fees upon delivery. Please refer to our Shipping page for specific country details.

How do I track my luxury order?

Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.