Returns & Exchanges

At Original Luxury, we are committed to ensuring your complete satisfaction with every designer purchase. If you are not entirely pleased with your order, we offer a seamless return and exchange process within 14 days of delivery.

1

Initiate Your Request

Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within the 14-day window.

2

Secure Packaging

Place the items in their original designer packaging, ensuring all security tags, authenticity cards, and dust bags are included and intact.

3

Affix Shipping Label

Attach the pre-paid luxury courier label provided in your original shipment to the outside of the box, ensuring any previous shipping marks are covered.

4

Quality Inspection & Refund

Once our specialists verify the item's pristine condition, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing